JOB DESCRIPTION
- Delivered high-quality customer service that meets Key Performance Indicator (KPIs)
- Receive and handle customer complaints, inquiries, and questions, according to internal processes and work instructions.
- Monitor and evaluate the resolution process, when necessary, in consultation with relevant departments to appropriately provide resolution to the customer
- Participate in activities designed to improve customer satisfaction and business performance
- Track, record, and retrieve information in the database, including appropriately notating accounts as required
- Other tasks/project is assigned by the Line manager.
JOB REQUIREMENTS
- Native Vietnamese
- Fluent in English (B2 Level Skill – there will be an online exam to assess English level)
- College's or Bachelor's graduates
- 3+ years of experience in customer service
- Customer-oriented attitude with strong attention to detail
- A team player with good communication skills, both written and verbally
- Be multi-tasking and flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Be courteous and patient in all customer contact situations with a pleasant and professional tone and manner
- Ability to rotate shifts
Kindly send your English CV via our website or to the email opportunity@ipowerpartner.com to apply for this position.