Our client, a leading American BPO company providing business services, is looking for a Chat Support Representative
Company Size: 10,001+ employees
Location: KL, Malaysia
Industry: BPO
POSITION SUMMARY
The Client Service Associate is to help support Facebook’s advertisers worldwide through chat, email, and callbacks.
JOB DESCRIPTION
- Understand customer inquiries and respond via applicable channels: email, chat, and callbacks
- Understand customer inquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the Facebook process
- Able to read, write, and speak fluently and spontaneously in both English and, for native
JOB REQUIREMENTS
- Vietnamese are currently living in Malaysia (Visa status: Spouse visa/ Permanent Residency)
- BA/BS degree or equivalent sales experience. Fresh graduates are also welcome to apply.
- Fluency in English
- Good at typing accuracy in email and online chat
- Able to communicate friendly and polite
- Willing to work in shifts (8 hours per shift)
Kindly send your English CV via our website or to the email opportunity@ipowerpartner.com to apply for this position.