Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
JOB DESCRIPTION
- Accept and register bookings for DHL services
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued-added services (e.g. Sales Leads, shipment insurance) during interaction with the customer
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time, and prices
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
- Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
- Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to positively enhance customer’s experience with DHL
- Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
- Assist the supervisors (if applicable) to carry out relevant CS orientation/training programs for new or existing CS staff
JOB REQUIREMENTS
- 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
- Bachelor's Degree in Business (preferable) or equivalent
- Fluent English (written and spoken)
COMPENSATION & BENEFITS
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
Kindly send your English CV with the title "[CS] Your name" to vinh.quangpham@dhl.com to apply for this position.