Being an experienced global solutions agency, iPower Partner helps organizations transform in a fast-changing market by providing a full consultation package of company registration/ business license, representative office setup, visa & work permit, and RPO that enables them to win. Our team has international connections, regional knowledge and local market experience - strengthening our partnerships with multinational blue-chip corporations and local companies in Asia and Europe, to provide them with top-notch services while finding sustainable employment for people across a wide range of industries and skills.
Tasks
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Serve as the primary point of contact for all customer concerns, and manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
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Lead the management of self-sign-up prospects, utilizing both tool support and your personal skills to convert test customers into contracted customers.
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Provide technical support to existing customers, including technical onboarding, account configuration, product training, troubleshooting, and more.
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Collaborate with customers, other Customer Success Managers, and the product development team to maintain the quick feedback loop.
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Documenting customer requirements and actively contributing to shaping our products through feature requests.
Requirements
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Min. 5+ years of experience in Customer Success in Software Development, SaaS companies.
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Fluent in spoken and written English and one of the European languages.
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A professional approach to managing conversations and resolving customer issues.
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Strong team collaboration skills.
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A willing to travel for meetings, conferences, and industry events.
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Previous experience in internal and/or external sales, particularly within the IT/telecommunications industry, is advantageous.
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Familiarity with CRM systems is a plus.
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Technical aptitude for online and messaging products.
Benefits
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Workplace where we aim high, without taking ourselves too seriously
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Autonomy and accountability with support to foster professional development
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Great opportunities to grow with the company
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Work-life balance and strong emphasis on wellbeing
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Approachable leaders with low ego
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Flexible hybrid workplace where people enjoy working at the office
Equal Opportunity Employer
IpowerPartner is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. IpowerPartner is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.