Being an experienced global workforce solutions agency, iPower helps organizations transform in a fast-changing labour market by sourcing, matching and developing the right talent that enables them to win. Our team has international connections, regional knowledge and local market experience - strengthening our partnerships with multinational blue-chip corporations and local companies in Asia and Europe, to provide them with skilled talent while finding sustainable employment for people across a wide range of industries and skills.
We develop innovative solutions for many companies every year, specializing in Permanent Recruitment, Temporary/ Contract Staffing, Mass Recruitment and Global Mobility. We offer a unique, consultative approach to recruitment, tailoring every solution to specific requirements and offering long-term support. Through experience, growth and consistently high standards, we have built a reputation for being one of the most reliable partners, confirming our position as the most admired brand in the industry.
Find out more by getting in touch with our team: https://ipowerpartner.com/
Ipower Partner is partnering with a leading telecommunications company located in Oslo, Norway. We are looking for a Customer Success Manager to scale our teams based in the EMEA region.
RESPONSIBILITIES
- Serve as the primary point of contact for all customer concerns, and manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
- Lead the management of self-sign-up prospects, utilizing both tool support and your personal skills to convert test customers into contracted customers.
- Provide technical support to existing customers, including technical onboarding, account configuration, product training, troubleshooting, and more.
- Collaborate with customers, other Customer Success Managers, and the product development team to maintain the quick feedback loop.
- Documenting customer requirements and actively contributing to shaping our products through feature requests.
REQUIREMENTS
- Fluent in spoken and written English and one of the European languages.
- A professional approach to managing conversations and resolving customer issues.
- Strong team collaboration skills.
- A willing to travel for meetings, conferences, and industry events.
- Previous experience in internal and/or external sales, particularly within the IT/telecommunications industry, is advantageous.
- Familiarity with CRM systems is a plus.
- Technical aptitude for online and messaging products.