JOB DESCRIPTION
- Manage to operate departmental budgets and costs. Be accountable for net sales/EBIT/headcount responsibility
- Manage to operate departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop business and marketing plans in coordination with clients to achieve overall business objectives and profitability
- Manage the business integration process for new clients to ensure smooth client integration
- Gather and report client operational results in comparison to KPIs set in the service level agreements
- Explore any opportunities of new business for existing clients by working with the Business Development team; manage the contract renewal process
- Take necessary actions to resolve clients' operational issues/service complaints
- Manage and schedule business communications and business review meetings with clients' management teams
- Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate
- Act as a DKSH representative to communicate all other necessary issues to clients' management teams.
- Manage and oversee the team’s delivery of team/function goals to drive execution against goals set
- Drive and manage learning and development of the team in the area of Client Management and DKSH behaviors to achieve team/function goals
- Drive self-learning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning
JOB REQUIREMENTS
- At least 2 years’ experience of Sales Management.
- Bachelor's Degree in Business Administration, Sales/Marketing.
- Good communication skills
- Excellent negotiation skill
- Good interpersonal skills
- PC literate – Microsoft Office – Word, Excel and Powerpoint
- Possess strong influencing/persuasiveness abilities
- Demonstrate a strong understanding of clients' industry/business/products
- Demonstrate strong client management and communication skills
- Proven project management skills
- Strong analytical background and knowledge of statistical analysis methods
- Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
- Demonstrate fluency in English, both written and spoken
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
To apply for the job, please email your CV and portfolio in English to dien.minh.vo@dksh.com